Published: Thu, April 13, 2017
Business | By Patricia Jimenez

Kentucky doctor dragged off plane being treated in Chicago

A passenger who was filmed being dragged screaming from a United Airlines flight has told a TV station he is not doing well.

Munoz's apology comes as United saw its stock plunge four percent on Tuesday, resulting in the airline losing almost $1 billion in total value, reports said.

The horrific incident, coupled with the company's defiant stance, has led to an explosion of criticisms on social media in past 24 hours, with quite a number of web users vowing to boycott the airline for its inhumane treatment of passengers.

The Chicago-headquartered airline's share price fell sharply during trading on the morning of 11 April, but largely recovered during the afternoon.

They said they want to make sure the city and the airline preserve surveillance video showing passengers boarding Sunday's Flight 3411 to Louisville at O'Hare International Airport.

"The aviation security officer in question is on paid administrative duty pending an investigation", a spokesman for the Chicago Department of Aviation said Tuesday.

"I deeply apologise to the customer forcibly removed and to all the customers aboard", he said in the statement.

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On Tuesday night, the CEO of United Airlines finally said sorry to Dao.

Last month, Munoz was named Communicator of the Year for 2017 by PRWeek for having shown himself to be a "smart, dedicated, and excellent leader who understands the value of communications."As for the latest incident concerning United, Munoz received support from flight attendants".

"As I think about our business and our people, the first thing I think is important to say is to apologize to Dr. Dao, his family, the passengers on that flight, our customers, our employees. Currently, they are focused only on Dr. Dao's medical care and treatment", said Chicago attorney Stephen L. Golan of Golan Christie Taglia, who along with Chicago aviation attorney Thomas A. Demetrio of Corboy & Demetrio, represents the Dao family. He has promised to review the airline's passenger-removal policy.

Airport officials have said little about Sunday's events and nothing about Dao's behavior before he was pulled from the jet that was bound for Louisville, Kentucky.

That comment suggested that Dao's actions could be examined closely by United and the Chicago Aviation Department, though it remains unclear what role Dao's past might play in those investigations.

Audra Bridges posted the video and said the incident left her and fellow passengers "shaky and disgusted". "That's on me, I have to fix that, and I think that's something we can do".

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