Published: Thu, May 11, 2017
Business | By Patricia Jimenez

Ky. man forcibly removed from flight reaches settlement with United


David Dao was violently removed from his seat by a Chicago Police officer in an April 9 incident that was caught on camera by fellow passengers, and sparked outrage worldwide.

United also issued a brief statement, saying it was pleased to report “an amicable resolution of the unfortunate incident that occurred aboard Flight 3411.”. "Mr. Munoz said he was going to do the right thing, and he has. For this acceptance of corporate accountability, United is to be applauded", said attorney Thomas Demetrio.

Dao was being removed to make room for additional crew members on the overbooked flight.

The settlement came the same day United released new policies regarding overbooked flights and passenger surrender of seats.

Southwest Airlines plans to stop overbooking flights - an industry practice implicated in an ugly incident on a United Airlines flight that has damaged United's reputation with the flying public.

Dr Dao's lawyers previously said their client lost two front teeth in the incident.

United Airlines set out to fix its image, Thursday, reaching an undisclosed settlement with the dragged passenger at the centre of a worldwide uproar and promising to refocus on customer service.

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The fiasco, you'll surely recall, launched a public-relations nightmare-and subsequent ongoing triage-for United airlines. United Airlines said Friday, April 21, 2017, that its CEO Munoz won't add the title of chairman in 2018 as planned, as fallout continues from the violent removal of a passenger from a plane this month.

United reaches a deal with Dr. David Dao.

Last year Southwest bumped 15,000 passengers off flights, more than any other USA airline.

His attorneys had said they planned to file a lawsuit against the city of Chicago and the airline.

There have been calls for United Airlines officials to testify in Congress about the confrontation, and the Senate Commerce Committee has been in touch with Munoz, seeking more details.

Dr Dao's daughter later said her father's harrowing ordeal was worse than his experiences during the Vietnam War.

A number of other airlines also announced policy changes aimed at offering passengers more incentive to delay flights in cases of overbooking and to ensure that they are not taken off planes after boarding.

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