We are thrilled to announce the release of our first-of-its-kind research report on how police in Canada, the United Kingdom, and the United States are using Twitter! We hope you’ll find our discoveries as eye-opening as we did, and we think that regardless of where in the world you’re located, you’ll be able to...
Read More »

Branding can be an image, icon, trademark or how a company/person portrays themselves in the light they wish to be seen.
Read More »

My first post is a tribute to ‘PC David Copperfield’ whose blogging about English policing began in 2004 and became required reading for a generation of police officers around the world. David’s blogs written under a pseudonym logged the bizarre and unfortunate incidents that dropped into a constable’s shift pattern and infuriated many in...
Read More »

Just a brief note to update and present the awaited survey from the American Red Cross @RedCross released on August 5th. It is chalk full of interesting and informative survey information regarding  social media and crisis or emergency response much of which police agencies and communications strategists should be made aware of. The highlights...
Read More »

Sgt. Morash decided to go where the people were and listened to what they had to say. Once there she made her own post.
Read More »

The June 2010 Group of 20 (G20) summit in Toronto did not go altogether differently from G20 summits in other cities, notably London and Pittsburgh – with one exception: in Toronto, police used social media to a level not previously seen. Central to Toronto Police Services’ success: careful planning and execution before, during, and...
Read More »