When Mike Vallez launched his social media blog a few weeks ago, I was struck by a comment he made in one of his first posts: “I would venture to guess that in the future you will have a social media police officer or many social media police officers that will be involved in “the…
Tag Archive: Twitter
Ssh… hear that?
This blog by a Portsmouth (Virginia) civilian points up how valuable the concept of “listening” is to modern police departments—all departments, not just those who are engaging the public on social networking sites. At the very least, rudeness is a common complaint among civilians. “That cop acted like he didn’t get his donut this morning,”…
Getting help with social media’s day to day
In the last few weeks I’ve explored why more law enforcement officers and agencies are not jumping on board the social media bandwagon; the dangers of official or unofficial officer use; and the importance of a good social media policy, whether or not your agency is officially using social media. What now? Social media is…
How few is too few?
Some law enforcement agencies may be reluctant to jump into social media because they are unsure of how many customers are really online. What’s the point, they reason, if they’re communicating with only a tiny fraction of the population they serve? It’s a valid point. Committing already-thin resources to something that may not pay off…
Stretching resources for social media
A recent (June 16) Twitter post from @MountainViewPD caught my eye: “MVPD Followers: Please do not do @replies to the MVPD tweets. We do not have the resources to respond to them in a timely manner.” Yowza. Twitter is a conversation medium; how can you want to avoid conversation? Yet a look at MVPD’s Web…
Blending professional and personal in Aurora (Illinois)
I recently blogged about “expert branding” and how it could help a police department’s overall mission by drawing on officers’ experience and taking some of the informational weight off the PIO’s shoulders. Around the time I was writing the post, I noticed Lt. Kristen Ziman (@Lt_KZ on Twitter) was tweeting some pretty funny stuff. I…